Some cable types can only be used in specific sockets, so check your instructions. 3. Don’t plug the power cable into a plug socket yet. . He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. on 08-01-2023 20:46. No Virgin Media Wall Socket on 13-04-2022 14:08. Chatter and natter. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. However, I do not have any of the specified wall sockets available. Tudor. Manage Your Account. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. I have my original wall box still that has the CableTel logo. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. How about using a 10m RJ11 to RJ11 telephone cable. Back a step. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Plug the cables into the Hub. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. But I have actually managed to get through to the technical team over chat. Re: I need a Virgin Media Wall Socket. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. 2. Options. on 22-10-2022 20:58. nothing to do with the outside boxs. 1. 1920 "virgin media" 3D Models. I’ve also just noticed that I have an old VM wall socket from someone who had previously lived at my address, but it appears the cable had been cut prior to me moving here. Connect the Hub’s power cable with the blue tab. A wall box may be branded with the logos of an old cable TV company (not VM). Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks ago; Top. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Getting Connected with Virgin Media is easy when you have a wall socket. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. Get the Hub ready by connecting the wires. A Ti-Vo was installed in one of the upstairs bedrooms. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Account - Mobile. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. Eric714. screw the master socket back to the wall. Answered! Go to Answer. The Virgin wall sockets just have one connector at the bottom. socket. 0 Kudos. Or if the other end of the white cable is in a more useful. I have the old virgin media wall socket. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. 04kg, it will easily fit under – or even alongside – any TV. You'll have to cut the cable and seal the hole up. Sky Satellite will be installed soon for the multi rooms (Quad LNB), downstair and upstairs. I end up calling and the person on the phone said its been booked for this Saturday ( 09. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. If you had an Ethernet cable and/or a phone cable previously connected, plug those. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. on 12-01-2023 21:04. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Security matters. Gradually increase the force until the. Stay safe online. Browse Virgin Media Virgin Media Community. Even if we wanted a phone, you can just connect the phone directly into the Virgin hub/router. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). VM BB TV Landline. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the. on 05-09-2023 20:36. • Using your TV remote push the Input, AV or Source button. Absolutely not. Raised Rounded Profile. You use the adapter provided by VM into the TEL1. Tudor. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Fibre Broadband. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. We recently received our router and cables. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Tudor. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. We installed our router etc ourselves. 3 Switch off at the socket and unplug your TV box. My wall socket appears not to be working so to avoid having to wait for the. The internal box should be oblong, square one are for phone. Thank you for the tel no. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The little box on the right is what we call a 77a, basically splits the outside telephone cable into internal cable. 23/04/17 - 06:45 #6. My Virgin Media App. It varies between the altnets. The first wall socket is in the lounge and that's where the Virgin Media hub is too. At least spell your title correctly jeezus . Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Step 4. log into hub3 - 192. Screwless Faceplate. 29-12-2022 20:58 - edited 29-12-2022 21:00. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. 30-01-2023 13:36 - edited 30-01-2023 13:51. 0 Kudos Reply. Installation: Wall socket issue. We would like to show you a description here but the site won’t allow us. Can anyone advise on this issue, or I think that should be set up by an engineer. . We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I followed the cabling out of the house and to the brown box - and it has been cut! This video will show you how to install a Virgin Media extension cable. Fixmyline telephone and broadband engineer posts facebook 35 years to discover a faulty wired master socket plusnet community 1 in 8 out way coax cable splitter tv connector moca 5 2500mhz at affordable s free shipping real reviews with photos joom making the switch virgin media geeky story coolsmartphone andrew mabbitt on twitter so virginmedia. Connecting Hub 3 To Extensions Virgin Media Community 4797660. I can only find the TV socket. See where this Helpful. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Get virgin engineer to move the wall socket. 1. Although it’s relatively rare, a faulty Virgin Media wall box can also cause connectivity issues. It feels like I need to just obtain a connector to enable the two to fit. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Connect the cables to your new hub. Can you arrange an engineer to help me out on this step? novirginmediawallsocket Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. There’s even no BT wall socket. I am going to cancel. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help, you know where we are. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago Access denied on router in Networking and WiFi 3 hours ago Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoVirgin will not remove them. Please help. The metal box in photo 3 looks like a likely contender. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. Virgin Media. I don't work for Virgin Media. There is an access panel in the ceiling for pipes and cables. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. We'd love to assist with this, I will send you a PM here soon so we can look into what's. 1. It is 1/2 in. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. These enter my house via an air brick/vent very close to. Panting like a fiend. Old telewest box in QuickStart, set up and connections Friday; Old Virgin Media box and poor signal. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. Stay safe online. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Forum TeamWe would like to show you a description here but the site won’t allow us. VM BB TV Landline. #2. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Feb 22, 2022. 4. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. I recently got Virgin broadband installed. Connect the Hub’s power cable with the blue tab. Quick tips on prepping for Virgin Media technician's visit. • Connect the power supply to the back of the new box, then switch on at the wall. 0a output. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Pop the power cable into a nearby plug socket, and turn it on. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Aug 8, 2019. Leave the "repaired" network cable disconnected for the moment. correctly to the Virgin Media wall socket, please follow these instructions to get set up. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). Account - Cable. Manage Your Account. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Customer since 1993. Browse Virgin Media Virgin Media Community. Explain what needs to be done and book an engineer visit. Being connected to the internet is one of the most important modern essentials in 20. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I have broadband kit arriving on the 29th Dec, but no Virgin socket. Flashing red is normally telephony fault or no signal. Tuning in. Plug into the wall socket. Don’t plug the power cable into a plug socket yet. I can only find the TV socket. The. 1 Mar 2016. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. I've got 2 wall sockets that I think are likely. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. Well-informed 444 Views Message 4. Plug into the wall socket. . Focus on connecting the VM Hub to the wall socket & getting it working for W-Fi and direct connected laptops. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. All. #4. --Hub 3. Reply. We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. If it’s damaged or not working correctly, it could be causing your internet issues. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. However, since theres no virgin media socket is it possible if someone who works at v. I’m having the exact same problem. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Crypto• Plug the power supply into a mains socket. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. wall socket. There should be a screw F socket on the bottom where the cable is now just pushed onto. (I did this video to help/guide new engineer as I did not find any for my self when I started. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. The box does however have a hole in the bottom, through which i could see some. Virgin Media Quickstart set up. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Manage Your Account. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Everything is freshly decorated and the telly, internet and TV work fine. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Reduces the number of required wall sockets. Two virgin media wall sockets, only one required in QuickStart, set up and connections Monday; Paying for 500mbs but. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Check your DMs btw. Reply. Past occupiers of your property may have removed. Can you arrange an engineer to help me out on this step?. VM don't use fibre inside the property. Upon connecting however, I got flashing red lights. Multiple broadband wall sockets Virgin Media Internet Service. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The NTL cable termination box is outside. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. The cable on the right looks like is for a Freeview TV antenna. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. com and book a technician. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Tried looking but can't see a way to book an engineer for this? Thanks. I recently purchased my first home and have been taking a look at the VM cabling to the property. Thanks to everyone who replied to my question about removing old telephone boxes and wire. If however the socket itself has been removed you will need assistance. Browse. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It is easier to decorate without wires and boxes so I would like to hear your expe. Tuning in. on 05-09-2023 20:36. Back a step. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. Security matters. 0 Kudos. Forum Team 61 Views Message 2 of 2Solved No Virgin Media Wall Socket At Installation Community 4832746. If you look into the back of your Hub, you'll see a port. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. There must have been a previous installation or you would not have been offered a self install. The cable could be hidden within, or behind, furniture. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. I don't intend to become a Virgin Media customer and would like this cable removed if possible. 2. All the wall sockets I can see are for BT. You can also check for a loose cable as not all properties have a socket. On your installation day, your engineer will arrive in a. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. My options are . However, I do not have any of the specified wall sockets available. The wall box may be branded with the logos of an old cable TV company (not VM). The cable could be hidden within, or behind, furniture. How about using a 10m RJ11 to RJ11 telephone cable. I've recently bought my house and there is a Virgin Media box and cable which runs through my front garden, over the top of my house, down the back of the property and into my living room. Account - Cable. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. My Virgin Media App. I’m also looking to have my virgin media wall socket moved, can someone please get in touch to advise. Broadband. VM will usually only supply a Quickstart to a property that had VM previously. It is causing an issues to my development of the property. 0 Kudos. Don’t plug the power cable into a plug socket yet. I would get virgin to do it. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. However you might need to check what type of cable is used to connect the socket to the Virgin network. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. Thanks . Telewest Cable Wall Sockets. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. on 15-11-2022 18:53. I’ve just lived into my new house and received my Virgin box. 2. sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. 4. Sadly, I can't set up because my wall socket does not fit. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. 2. Connect the Hub’s power cable with the blue tab. #12. Installing Virgin Media broadband on the first time . Just had the Hub 3 delivered for Quickstart. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. The isolator has a terminator cap (marked below) fitted to the open end. My dad bought the 1gbps package and arranged the delivery for - 5273209. 168. on 12-01-2023 10:45. on 30-09-2022 14:24. Options. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The second socket is in the study and I need a wired connection here. Or the virgin cable that comes into ur property at the moment pull out and take it all the way back to the front of the house where the virgin box is on the external wall then run the cable straight up the wall drill through the wall. I’ve received my QuickStart package to find I do not have a compatible wall socket. It is a detached 3 floors old house. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. *In this video I try to show how to connect a coaxial cable (tv cable) into a wall socket. But what I can't figure out based on the research so. Happy to pay the money for it, if it could be arranged please. Account - Cable. Or if the other end of the white cable is in a more useful. • Using your TV remote push the Input, AV or Source button. When ordered it didn't say anything about needing a VM wall socket. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Turn any coax connection in your home into a high speed network drop. Options. cheshire_man. Thanks, Megan_L 32,846. • Scroll to the HDMI port you connected the cable to. Removing Old Telewest Cable Page 2 Diynot Forums. How can I speak to someone about getting one installed. 09. I am so sorry to hear that you seem to be missing a wall socket in the home. Step 3 - Label the box – a letter came with the. All I am aware of terminate the fibre inside your house though. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is. You can also identify a split socket looking at the side. drive and thin wall design. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Push the white cable with the black label into the Hub. Speedon 01-06-2022 21:59. Location. Manage Your Account. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). Switched On Families. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Next, connect the power adapter to the Hub, and plug it into a. 6. Re: No wall socket 4 weeks ago Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech installAuto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. if your taking it off for good hit the torx screw hard with a hammer and it will crack and the front casing will come off (but do it this way. . I got a self setup broadband kit but have no Virgin media wall plug. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. See if you can get connected. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below) Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). in Networking and WiFi yesterdayRe: Wall socket connection.